Must interact with the general public in a way that inspires them to recommend our eatery to their friends.
That includes providing a warm welcome, asking about their dining experience, and resolving any concerns or complaints.
Great customer service must also extend to internal customers (employees).
Works to inspire employees to do their best through onboarding, training, coaching, and supportive feedback.
Creates weekly staff schedules and manages the complex details of shift swaps, new hire paperwork, cleaning schedules, and continuing staff development.